Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to providing you with the best possible shopping experience and ensuring your order arrives safely and on time.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Please note that processing times may vary during holidays, promotions, or high-demand periods.

Shipping Time

Estimated shipping times are:
    •    United States: up to 14 days
    •    International Orders: up to 30 days

Shipping times may vary depending on your location, customs processing, and carrier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions.

Delays

While we work hard to ensure timely delivery, unexpected delays caused by weather, customs, or shipping carriers may occur. We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the carrier. If you experience an issue, please contact the shipping carrier directly.

Contact Us

If you have any questions about your shipment or order status, please contact our support team at support@stopely.com